Customer Service Manager

2 months ago

Québec, Quebec, Canada Le Groupe Master Full time

About the Role:

We are seeking a highly skilled and experienced Branch Representative to join our team at Le Groupe Master. As a key member of our branch team, you will be responsible for managing internal relationships with customers, providing exceptional customer service, processing orders and quotations, and promoting company products to generate increased sales.

Key Responsibilities:

  • Provide outstanding customer service in a wholesale distribution environment.
  • Process orders and quotations using different methods and support inside and outside sales teams with quotation requests.
  • Manage all incoming phone calls and text messages in a professional manner.
  • SOURCE PARTS AND/OR EQUIPMENT IN COLLABORATION WITH BUYING GROUPS AND SUPPLIERS.
  • Understand clients' needs and suggest appropriate products or services to achieve satisfaction.
  • Build sustainable customer relationships and trust with customers account through open communication.
  • Follow company guidelines, policies and procedures.
  • Address customer's concerns and offer the best solution to solve the problem in a timely manner.
  • Conduct physical inventory and maintain inventory accuracy and cleanliness.
  • Various other related duties including after hours on-call duties to support the branch as assigned by supervisor.

Requirements:

  • Excellent verbal and written communication skills.
  • Professional phone manner and customer service skills.
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to multitask, prioritize, and manage time effectively.
  • Problem solving abilities.
  • Good sales abilities and persuasiveness.
  • Ability to work under pressure unsupervised.
  • Strong work ethic and positive team attitude.
  • Post-secondary education (an asset).
  • Ability to respond to emergency after hours call in an on-call rotation.
  • Previous experience in HVAC-R industry, retail sales or technical related field (an asset).
  • Completion of professional degree in refrigeration, heating, ventilation (an asset).
  • Ability to operate a forklift, training will be provided as needed.
  • Proficiency in English and French (or willingness to learn).

What We Offer:

  • Medical and dental coverage from day one, along with short and long-term disability protection.
  • Contribution to a collective registered retirement savings plan upon starting your role.
  • Wellness spending account.
  • An employee assistance program including psychological, financial, and legal support.
  • Access to telemedicine from the beginning of your employment.
  • Reimbursement of professional association membership fees.
  • Early vacation program.

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