Customer Service Representative

4 weeks ago


Québec, Quebec, Canada Proforce Personnel Full time

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Proforce Personnel. The ideal candidate will have a minimum of 2 years' experience in customer service, preferably in the apparel industry.

The Customer Service Coordinator will be responsible for the daily execution of orders, ensuring that all customer and vendor orders match, and managing any discrepancies. They will also be responsible for processing and entering orders properly in our system, managing returns, and sending out samples to customers as requested by the sales team.

The successful candidate will have strong time management skills, be proficient in basic MSOffice software, and have experience with retailers like Costco and Momentis. They will also be responsible for managing delivery issues and discrepancies to avoid major charge backs and fines from our customers.

We are looking for a candidate who is proactive, able to work independently, and has excellent communication skills. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Manage customer and vendor orders
  • Process and enter orders in our system
  • Manage returns and send out samples to customers
  • Work with the sales team to resolve delivery issues and discrepancies

Qualifications:

  • Minimum of 2 years' experience in customer service
  • Experience in the apparel industry
  • Strong time management skills
  • Proficient in basic MSOffice software
  • Experience with retailers like Costco and Momentis


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