Enrolment Services Officer

4 weeks ago


Kamloops, British Columbia, Canada Thompson Rivers University Full time
Job Summary

We are seeking a highly skilled and customer-focused Enrolment Services Officer to join our team at Thompson Rivers University. As a key member of our student services team, you will be responsible for providing exceptional support to prospective and current students, parents, and faculty.

Key Responsibilities
  • Respond to and resolve student inquiries and requests in a timely and professional manner.
  • Provide accurate and comprehensive information about TRU programs, policies, and procedures.
  • Assess and resolve student needs, including admissions, registration, and course registration processes.
  • Develop and implement student service activities, including outreach and recruitment efforts.
  • Collaborate with other staff to ensure seamless student support and service delivery.
  • Contribute to the development and improvement of student services processes and systems.
Requirements
  • Bachelor's degree from a recognized post-secondary institution.
  • 3 years' related experience, including 1 year in a dedicated student or customer service setting.
  • Experience in a post-secondary environment, preferably in student recruitment, student or enrolment services, marketing, admissions, and/or advising.
  • Demonstrated ability to deal courteously and tactfully with staff, students, and members of the general public.
  • Excellent listening, verbal and written communication skills.
  • Ability to work well under pressure and manage competing priorities.
Working Conditions
  • Sitting or standing at a desk/computer for long periods of time.
  • General office conditions.
  • Ability to lift weights in excess of 10kg.


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