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Omnichannel Strategy Lead

2 months ago

Montreal, Quebec, Canada CIE_101 Beneva Inc. Full time

About CIE_101 Beneva Inc.

CIE_101 Beneva Inc. is a leading organization in the insurance and financial services industry, dedicated to providing innovative solutions and exceptional customer experiences.

Job Description: Omnichannel Transformation Lead

We are seeking a highly motivated and experienced Omnichannel Strategy Lead to join our dynamic team. In this role, you will play a pivotal part in shaping and executing our omnichannel strategy, ensuring a seamless and consistent customer journey across all touchpoints.

  • Responsibilities:
  • Develop and implement comprehensive omnichannel transformation strategies that align with business objectives and industry best practices.
  • Oversee the integration of various distribution channels, including digital platforms, retail locations, and call centers, to create a unified customer experience.
  • Collaborate closely with cross-functional teams, such as marketing, sales, operations, and technology, to ensure seamless communication and execution of omnichannel initiatives.
  • Analyze customer data and market trends to identify opportunities for improvement and innovation in the omnichannel landscape.
  • Monitor and evaluate the performance of omnichannel programs, making necessary adjustments to optimize results and enhance customer satisfaction.
  • Qualifications:
  • Bachelor's degree in communication, marketing, or a related field.
  • 6+ years of experience in omnichannel strategy development and implementation.
  • Proven track record of success in leading cross-functional teams and driving business results.
  • Strong analytical and problem-solving skills.
  • Excellent communication, interpersonal, and presentation skills.