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Bilingual Customer Support Specialist

3 months ago

Bridgewater, Nova Scotia, Canada Millennium 1 Solutions Full time

Job Title: Bilingual Customer Support Specialist

Company: Millennium 1 Solutions

Description: A position at Millennium 1 Solutions offers a wealth of opportunities for career progression within a global organization that fosters a sense of belonging and enables you to make a significant impact in an innovative setting. Enjoy a variety of benefits including thorough training, virtual paid training sessions, a comprehensive suite of social benefits, employee assistance programs, and numerous advancement opportunities.

Key Responsibilities:

  • Deliver outstanding service through multiple communication channels
  • Efficiently manage incoming calls
  • Address customer inquiries and provide assistance with account updates, product details, and website navigation
  • Encourage customers to consider recommended products
  • Accurately handle customer correspondence
  • Maintain adherence to company and client quality standards

Qualifications:

  • Bilingual proficiency in English and French
  • High school diploma along with 2 years of experience in customer service
  • Experience in a contact center environment is advantageous
  • Genuine enthusiasm for customer service
  • Excellent communication and problem-solving abilities
  • Dependable, detail-oriented, and adaptable
  • Proficient in Microsoft Office applications and typing skills
  • Effective time management capabilities

Millennium 1 Solutions is dedicated to promoting diversity, equity, and inclusion. We do not tolerate discrimination or harassment based on age, race, gender, religion, disability, or any other protected category. Your contributions will be valued.