Service Delivery Coordinator

2 months ago

Markham, Ontario, Canada BGIS Full time

About BGIS

At BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally is dedicated to enabling innovation through the services we deliver, while actively seeking new opportunities to drive innovation for our clients' businesses.

Our Services

We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia. Our services include:

  • Facilities management
  • Real estate services
  • Work order management
  • Client services

Job Summary

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of various services, including work order management. This role ensures that vendors adhere to service level agreements (SLAs) and complete work on time to maintain a high level of customer service.

Key Responsibilities

The Service Delivery Coordinator will:

  • Manage work orders to completion in BGIS or client-based web applications
  • Facilitate alignment of client required services with contracts, schedules, and policies
  • Review work orders to determine if invoiceable or non-invoiceable
  • Schedule access for internal and external service providers with the facility when required
  • Prepare weekly/monthly summaries of work order performance for internal and external service providers
  • Follow up with internal and external service providers to ensure all SLAs are achieved
  • Review compliance documentation and upload to RealConnect
  • Create on-demand work orders for service delivery
  • Ensure client required supporting documentation for quote and invoice submissions are provided
  • Review and submit all estimates to the required approver(s) following client quote process
  • Submit PO requests
  • Generate required data for SLA Scorecard
  • Report Intelex incidents
  • Submit Avetta requests
  • Be available to work evenings and weekends
  • Perform other duties as assigned

Requirements

The ideal candidate will have:

  • Strong written and verbal communication skills in French and English
  • Knowledge of RealSuite and other BGIS applications
  • Strong customer-oriented skills
  • Strong administrative and organizational skills
  • Analytical and problem-solving skills
  • Ability to work independently
  • Strong attention to detail and data accuracy
  • Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification, and follow-up
  • Experience working in a Shared Service environment

About Us

At BGIS, we believe that diversity and inclusion are key business drivers. We are committed to maintaining a barrier-free recruitment process and providing equal employment opportunities to individuals of all backgrounds. We recognize that promoting diversity is essential to our continued pursuit of organizational success.

Equal Opportunity Employer

BGIS is an equal opportunity employer and welcomes applications from diverse candidates. If you require accommodation during the recruitment process, please contact us at askHR. We will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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