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IT Service Operations Manager

3 months ago

Cambridge, Ontario, Canada Septodont Full time

Position Overview

The IT Manager, Service & Support – Americas is tasked with overseeing all facets of IT Service and Support within the region. This position emphasizes the importance of executing cost-efficient operations that align with strategic goals, fostering a culture of service excellence, and promoting continuous enhancements in service delivery and user satisfaction.

Primary Responsibilities:

  • Ensure operations are cost-effective and aligned with strategic objectives
  • Set a standard for service excellence through leadership
  • Advocate for ongoing enhancements in service delivery and user experience

Required Qualifications:

Educational Background:

  • Bachelor's degree in Computer Science, Information Systems, or equivalent IT certification
  • Professional Experience:
  • A minimum of 5 years in progressive IT roles, including at least 2 years in a supervisory capacity
  • Proven track record in customer service excellence
  • Exceptional communication abilities

What We Provide:

  • Competitive salary and comprehensive benefits
  • Programs for employee recognition
  • Opportunities for professional growth and development

We value diversity and inclusion and appreciate all candidates for their interest.