Food Services Operations Manager

3 weeks ago


Cambridge, Ontario, Canada Dairy Queen Full time

Job Summary: We are seeking a highly skilled Food Services Operations Manager to join our team at Dairy Queen. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.

Key Responsibilities:

  • Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Monitor staff performance and provide coaching and training to ensure that our team members are equipped to provide excellent customer service.
  • Plan and organize daily operations, including scheduling, inventory management, and supply chain logistics.
  • Recruit, train, and develop a high-performing team of staff members.
  • Negotiate with suppliers to secure the best possible prices for food and other supplies.
  • Develop and implement operational procedures to ensure that our restaurant runs smoothly and efficiently.
  • Address customer complaints and concerns in a professional and courteous manner.

Requirements:

  • College/CEGEP diploma or equivalent.
  • 1-2 years of experience in a food services management role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and make decisions quickly.
  • Strong problem-solving and analytical skills.


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