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Head of Client Relationship Management
3 months ago
Are you ready to step into a pivotal leadership role at a dynamic digital agency? Evolving Web is seeking a Head of Client Relationship Management to elevate our client engagement practices.
Key Responsibilities- Client Retention: Cultivate and maintain senior-level relationships with clients, identifying new opportunities for growth.
- Team Leadership: Oversee the account and project management teams, ensuring excellence in service delivery.
- Risk Management: Manage client-related risks and monitor the financial health of accounts.
- Strategic Collaboration: Work closely with Evolving Web's leadership team to align with our core values and strategic goals.
- Process Improvement: Develop and implement best practices to enhance the efficiency of account management operations.
- Client Communication: Lead client communications and negotiations, providing high-level support and nurturing relationships.
- Financial Oversight: Collaborate with finance on reporting, planning, and forecasting for client accounts.
- New Business Development: Promote new service offerings to generate recurring revenue and identify long-term growth opportunities.
To thrive in this role, you should possess:
- A proven history of managing client accounts in the digital sector.
- Strong understanding of Evolving Web's services and effective positioning strategies.
- A passion for client relationship management and presentation skills.
- Experience in hiring and developing teams focused on client account execution.
- Exceptional people management skills and the ability to build effective teams.
- Financial acumen, with proficiency in Excel and internal accounting systems.
- Fluency in spoken and written French.
- Technical or design knowledge, with familiarity in platforms like Drupal and WordPress.
- Experience working with institutional clients.
Join a team that balances creativity with meaningful projects, offering a hybrid/remote-friendly work environment.
