Vehicle Maintenance Specialist

4 weeks ago

St Thomas, Ontario, Canada St. Thomas Nissan Full time

Overview

The Automotive Service Technician plays a crucial role in ensuring the optimal performance and safety of customer vehicles. This position is essential for fostering customer trust and satisfaction while contributing to the overall success of the service department. A primary goal for the Technician is to promote brand loyalty and deliver an exceptional customer service experience.

The Technician possesses outstanding communication abilities, allowing them to effectively listen, understand, and execute all necessary tasks within the service process. They maintain a comprehensive perspective while paying attention to intricate details, consistently achieving results. The Technician is committed to becoming a specialist in their field, ensuring that the service provided exceeds customer expectations.

A Technician upholds the standards and values of the dealership, ensuring customer satisfaction in every interaction with the service team. As a collaborative team member, the Technician builds positive relationships with colleagues across all dealership departments.

Key Responsibilities

Detail-Oriented Tasks

  • Conduct vehicle maintenance and repairs.
  • Diagnose malfunctions and implement repairs.
  • Inspect vehicles to identify any additional safety or service needs.
  • Provide written, prioritized estimates for necessary additional services.
  • Communicate procedures and repairs clearly to the Service Advisor.
  • Perform road tests to ensure vehicle functionality.
  • Conduct safety inspections.
  • Regularly review and assess actions to enhance time management and planning.
  • Encourage adherence to relevant laws and regulations.

Effective Communication

  • Welcome all customers with warmth and professionalism.
  • Keep the Service Consultant informed throughout the service process (e.g., regarding issues, detailing, and completion).
  • Utilize strong written communication skills to document findings clearly and concisely during the service process.

Commitment to the Dealership Brand

  • Complete all training provided by the dealership.
  • Stay informed about ongoing training programs.
  • Demonstrate strong product knowledge.
  • Exhibit a solid understanding of technical and mechanical repairs.
  • Stay updated on new features and advancements.
  • Champion the delivery of excellent service consistently.
  • Maintain cleanliness in personal and team workspaces.
  • Present a high level of professional appearance.

Industry Knowledge

  • Stay current with products, accessories, pricing, and key features of major competitors.

Essential Skills

  • Strong aptitude for technical and mechanical repairs.
  • Comprehensive product knowledge.
  • Excellent time management capabilities.
  • Outstanding customer service skills.
  • Effective written communication abilities.
  • Strong interpersonal skills with a positive and engaging demeanor.
  • Excellent verbal communication.
  • Organized with a keen attention to detail, capable of documenting customer needs.
  • Able to collaborate in a team environment to achieve shared goals.
  • Flexible and adaptable; willing to take on special tasks as required.
  • Skilled in managing customer complaints and resolving complex issues.
  • Results-driven and accountable.
  • Proficient in operating both manual and automatic transmissions.
  • Basic computer literacy.

Qualifications

  • College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
  • Strong product knowledge.
  • Proven aptitude for technical and mechanical repairs.
  • Valid Automotive Service Technician (AST) Certification of Qualification, Class A.
  • Ozone depletion certificate.
  • Valid Driver's License for the province of employment.
  • Ideally, a minimum of two (2) years of experience as an Automotive Service Technician.
  • One (1) year of brand product experience.
  • Dealership experience is preferred.

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