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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada A-1 WIRELESS INC. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at A-1 Wireless Inc. as a Help Desk Technician. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Customer Service: Provide customer service to users, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Backup and Recovery: Perform Web-server backup and recovery operations to ensure business continuity.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 to less than 7 months of experience in a similar role.
  • Work Setting: Help desk environment in the telecommunications industry.
  • Language: English.
  • Hours: 30 to 40 hours per week.