Service Advisor

3 weeks ago


Langley, Canada Traveland RV Canada Full time
Service Advisor - RV Specialist

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Traveland RV Canada. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their RV ownership experience.

Key Responsibilities:
  • Customer Service: Provide prompt and courteous service to customers, responding to their needs and concerns in a professional and empathetic manner.
  • Service Coordination: Coordinate with service technicians to ensure timely and efficient completion of repairs and maintenance, keeping customers informed of progress and estimated completion times.
  • Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell recommended services and products to customers, using a consultative approach to meet their needs and exceed their expectations.
  • Estimating and Quoting: Accurately estimate and quote repair and maintenance costs to customers, ensuring transparency and fairness in all interactions.
  • Quality Control: Inspect repair quality and ensure that all work is complete to a high standard, meeting or exceeding customer expectations.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a service-related position, preferably in the RV industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, technicians, and other stakeholders.
What We Offer:
  • Competitive Compensation: $60,000 - $80,000 per year, depending on experience.
  • Benefits: Comprehensive benefits package, including health, dental, and vision coverage, as well as RRSP matching and staff lunches.
  • Opportunities for Growth: Career advancement opportunities within the company, with a focus on professional development and growth.

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