AVP, Direct Sales Leader

4 weeks ago

Markham, Ontario, Canada Aviva Full time
About the Role

We are seeking an experienced AVP, Direct Sales to lead our national direct-to-consumer sales operation in our Personal Insurance Team. As a key member of our leadership team, you will be responsible for providing strategic direction and leadership to our sales teams, ensuring they meet the needs of our customers and contribute to Aviva's growth plans.

Key Responsibilities
  • Lead and empower large contact centre sales and service teams to deliver outstanding customer service and tailored solutions to meet customer insurance needs.
  • Embed a solutions sales culture through talent management, hiring, mentoring, development, and reward/recognition.
  • Analyze performance measures and work with key partners to implement strategies to drive growth and profit.
  • Assess underwriting quality and customer experience nationally through ownership of the Quality strategy and Analysts.
  • Ensure adherence to underwriting and pricing authority levels of staff through regular underwriting self-reviews, reporting trends, and coaching/mentoring.
  • Participate in and embed pricing strategies and policies into the front line.
  • Develop a sales effectiveness strategy incorporating training, collateral, mentoring, process, metrics, and recognition.
  • Partner with various partners to establish sales objectives by forecasting and developing annual sales plans.
  • Ensure end-to-end customer processes are designed effectively, and staff have the required tools to deliver phenomenal customer outcomes.
  • Motivate and energize staff to make enthusiastic decisions in all their communication with customers.
  • Ongoing assessment and feedback on the competitive landscape and propose changes to current offerings to improve Aviva's position.
  • Responsible for creating daily, weekly, and monthly sales and service performance metrics reports.
  • Responsible for resource capacity planning to ensure appropriate skills and capacity to deliver on all performance metrics while seeing opportunities to drive efficiencies and lower operating costs.
Requirements
  • Undergraduate degree (graduate degree preferred) in Business, Commerce, or a related discipline.
  • CIP & FCIP (preferred).
  • 8-10 years of leadership and sales experience.
  • Previous experience leading large sales teams, ideally from a similar industry.
  • Professional sales training would be a strong advantage.
  • Consistent track record of achieving targets and driving sales growth in a business.
  • Strong leadership skills and an ability to encourage sales teams.
  • Contact Centre Management experience.
What We Offer
  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Exceptional Career Development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.
  • Hybrid flexible work model.

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process, including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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