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Pension Benefits Specialist Associate

2 months ago

Toronto, Ontario, Canada Ontario Teachers' Full time

About the Role

We are seeking a highly skilled and motivated Pension Benefits Specialist Associate to join our team at Ontario Teachers'. As a key member of our Member Services team, you will play a critical role in delivering exceptional service to our members and pensioners.

Key Responsibilities

  • Provide customer service and support to members, pensioners, and other stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Process pension benefits in accordance with plan terms and applicable legislation, ensuring accuracy and compliance.
  • Review client files, assess eligible benefit scenarios, and provide counseling and support to members and pensioners.
  • Respond to member inquiries and requests for information, providing clear and concise answers and resolving issues efficiently.
  • Meet with clients in person to discuss their pension benefits and provide personalized support.
  • Interpret and assess client needs, eligibility requirements, and critical issues, making recommendations for resolution.

Requirements

  • Excellent analytical, interpersonal, and communication skills, with the ability to work effectively in a high-pressure environment.
  • Relevant university degree and/or client service experience, with a strong understanding of pension benefits and administration.
  • Ability to work independently and as part of a team, with a strong commitment to delivering exceptional service and results.
  • Flexibility, dependability, and a strong work ethic, with a willingness to learn and adapt to changing priorities and requirements.

What We Offer

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development, with a focus on career advancement and leadership development.
  • A flexible and hybrid work environment, combining in-office collaboration and remote working.
  • Employee discount programs and other perks, including Edvantage and Perkopolis.

About Ontario Teachers'

We are a leading pension plan administrator, dedicated to delivering exceptional service and results to our members and pensioners. We value diversity, equity, and inclusion, and are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online portal. We thank all applicants for their interest; however, only those selected for an interview will be contacted.