Pension Benefits Specialist Associate

4 weeks ago

Toronto, Ontario, Canada Ontario Teachers' Full time
About the Role

We are seeking a highly skilled Pension Benefits Specialist Associate to join our team at Ontario Teachers'. As a key member of our Member Services team, you will play a critical role in delivering exceptional service to our members while working collaboratively with our hardworking team.

Key Responsibilities
  • Provide exceptional customer service to members, pensioners, and other beneficiaries, responding to inquiries and resolving issues in a timely and professional manner.
  • Process pension benefits in accordance with plan terms and applicable legislation, ensuring accuracy and attention to detail.
  • Review client files, assess eligible benefit scenarios, and provide counseling and support to members.
  • Respond to member inquiries via email, mail, and phone, providing clear and concise information and resolving issues efficiently.
  • Meet with clients in person to discuss benefit questions, provide support, and interpret client needs.
  • Interpret and assess client eligibility requirements, critical issues, and reporting requirements, ensuring accurate and timely processing of benefits.
Requirements
  • Excellent analytical, interpersonal, and communication skills, with the ability to work effectively in a high-pressure environment.
  • Ability to work independently and as part of a team, with a strong focus on accuracy, timeliness, and customer satisfaction.
  • Relevant university degree and/or client service experience, with a strong understanding of pension benefits and administration.
  • Proficiency in Microsoft Office and online applications, with the ability to learn new systems and technologies quickly.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development, with a focus on career advancement and skill-building.
  • A flexible and hybrid work environment, combining in-office collaboration and remote working.
  • Employee discount programs and a range of benefits to support your well-being and success.
About Ontario Teachers'

We are a diverse and inclusive organization, committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We celebrate diversity and foster inclusion through our Diversity, Equity, and Inclusion strategy and Employee Resource Groups.

Join our team and be part of a dynamic and supportive environment that values your skills, experience, and contributions. Apply today and take the first step towards a rewarding career with Ontario Teachers'

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