Commercial Account Specialist
4 weeks ago
The role of the Commercial Account Coordinator is pivotal in fostering and sustaining positive interactions with customers in the Commercial Accounts sector. This position entails collaborating closely with clients to manage vehicle sales and ensuring seamless operational processes.
Key Responsibilities:
- Maintain precise account documentation and nurture strong customer relationships by efficiently addressing and resolving account-related issues.
- Build and uphold strong partnerships with significant commercial clients.
- Identify and cultivate new commercial accounts through direct outreach and communication with prospective clients, while enhancing engagement with existing accounts.
- Address customer inquiries and challenges promptly and effectively, consistently delivering high-quality service.
- Conduct thorough reviews of customer account records to ensure completeness and compliance with contractual obligations.
- Assess and update vehicle condition reports; oversee and validate vehicle repair documentation.
- Analyze condition reports and provide recommendations for vehicle reconditioning to maximize value.
- Liaise with Lot Operations and Recon teams to guarantee the proper movement of vehicles to service areas and ensure timely reconditioning completion.
- Collaborate with account administrators to prepare vehicle sale processes, including scheduling and customer notifications.
- Work alongside lot operations and quadrant coordinators to ensure accurate scanning and organization of account vehicles.
- Review vehicles slated for sale, identify any discrepancies, and coordinate with account representatives to ensure readiness for sale.
- Demonstrate a commitment to safety by adhering to all health and safety protocols and actively participating in safety initiatives.
- Undertake additional responsibilities as assigned by management.
Required Qualifications:
- High School Diploma or equivalent is mandatory.
- A minimum of 2 to 4 years of experience in the automotive industry or auction sector is essential.
- An Associate's degree in Business Administration or a related discipline is preferred.
- A valid Driver's License with a clean driving record is required.
- Exceptional communication and interpersonal skills are necessary.
- A strong commitment to delivering outstanding customer service is crucial.
- Excellent organizational skills are required.
- Proficiency in computer applications and familiarity with AS400 systems is preferred.
This role is structured as a 12-month contract and does not encompass benefits.
About Cox AutomotiveAt Cox Automotive, we are united by our passion for mobility, innovation, and community. We revolutionize the automotive marketplace through our renowned brands, including Autotrader, Kelley Blue Book, and Manheim, while prioritizing employee growth and satisfaction.
About CoxFor over 120 years, Cox has empowered its employees to shape a better future. Our diverse investments across various sectors, including transportation and healthcare, are paving the way for progress.
Cox is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without discrimination based on various protected characteristics.
Cox accepts resumes only from agencies with which we have formal agreements. Unsolicited resumes will not be considered.
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