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Commercial Account Coordinator

2 months ago

SaintEustache, Quebec, Canada Cox Automotive Full time
Job Summary

This position is responsible for maintaining positive relationships with Commercial Accounts customers, working closely with accounts to coordinate vehicles for sale, and ensuring effective operational flow.

Key Responsibilities
  • Maintain Accurate Account Records: Ensure efficient and accurate handling and resolution of account problems, maintaining a positive customer relationship.
  • Establish and Maintain Relationships: Develop and maintain close working relationships and good rapport with major commercial accounts, establishing trust and credibility.
  • Develop New Accounts: Identify and develop new commercial accounts through personal and phone contact with potential customers, increasing the level of consignment with existing customers.
  • Resolve Customer Problems: Effectively and efficiently resolve customer problems and inquiries, consistently providing quality service and ensuring customer satisfaction.
  • Review and Maintain Customer Account Files: Review customer account records for completeness and accuracy, maintaining customer account files in compliance with contract requirements.
  • Coordinate Vehicle Movement: Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
  • Prepare Sale Vehicle Run Process: In coordination with account administrator and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
  • Ensure Vehicle Readiness: Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
  • Embody Safety Commitment: Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such, actively participating in support of all safety activities aligned with Safety Excellence.
  • Perform Other Duties: Perform other duties as assigned by management, contributing to the overall success of the team.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 2 - 4 years of experience in the automobile industry or the Auction business required.
  • Preferred Qualifications: Associate's degree in Business Administration or related field preferred, valid Driver's License and safe driving record required.
  • Skills: Excellent communication and interpersonal skills required, commitment to providing excellent customer service essential, strong organization skills required, good computer and software knowledge, as well as experience with AS400 essential preferred.