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IT Support Specialist
2 months ago
OT Group is seeking a skilled IT Support Specialist to join our Technical Team. As part of this role, you'll be responsible for providing top-notch technical support to our customers, assisting them with troubleshooting hardware and software issues, while continuously learning and growing in your IT career.
This is an in-office position at our location, requiring daily commuting to the office.
Key Responsibilities- Be the primary point of contact for customers experiencing technical difficulties, providing timely and effective support via various channels.
- Respond promptly to service requests and issues, ensuring seamless resolution and customer satisfaction.
- Utilize technical expertise to diagnose and resolve problems using industry-standard tools and procedures.
- Maintain accurate records of all ticket events in our helpdesk system.
- Assist in setting up and configuring technology equipment for our users, including computers, software, and peripherals.
- Collaborate with our Customer Success Team to tackle complex issues and deliver exceptional customer service.
- Perform regular maintenance tasks, such as updates and backups, to ensure our IT infrastructure remains stable and secure.
- Stay up-to-date with the latest technological trends and advancements, applying this knowledge to improve our services.
- Familiarity with operating systems, including Windows, is essential, along with a solid understanding of basic networking concepts.
- Knowledge of macOS and Linux is a plus.
- Excellent communication and teamwork skills, with the ability to work collaboratively with colleagues and seek assistance when needed.
- An education in IT, preferably with a College Diploma or University Degree.
- Strong problem-solving skills, with a willingness to learn and grow.
- A competitive salary and commission structure that rewards your hard work.
- Paid Time Off, including personal time, sick days, vacation, and your birthday.
- Training and mentorship to help you grow and succeed.
- A supportive, collaborative team environment that feels like family.
- Clear pathways for career advancement – your future is what you make it.
- A benefits package that looks after you and your well-being.
OT Group is committed to diversity and inclusion, welcoming applicants from all walks of life and dedicated to ensuring an equitable, diverse, and inclusive work environment.
