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Hotel Front Desk Associate

2 months ago

Leduc, Canada 0758219 BC. LTD Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Receptionist at 0758219 BC. LTD. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Process guest arrivals and departures, including checking in and out, and handling any issues that may arise.
  • Manage room reservations, cancellations, and changes, ensuring accurate and up-to-date information.
  • Provide guests with information about local attractions, services, and amenities, enhancing their overall experience.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Perform various administrative tasks, such as faxing, filing, and photocopying, to support the smooth operation of the front desk.
  • Answer phone calls, relay messages, and respond to guest inquiries in a professional and courteous manner.
  • Coordinate with other departments to ensure seamless communication and service delivery.
Requirements
  • High school diploma or equivalent required; will train the right candidate.
  • Availability for shift or on-call work, as well as relocation for this position.
  • Proficiency in English language, with ability to communicate effectively with guests and colleagues.
  • 35 hours per week, with flexibility to adapt to changing demands.