Customer Service Representative

13 hours ago


Charlottetown, Prince Edward Island, Canada Invesco Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Invesco. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and ensuring their overall satisfaction with our products and services.

Key Responsibilities
  • Provide timely and effective responses to client inquiries and concerns via phone, email, and chat
  • Resolve client complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex client issues and provide solutions
  • Stay up-to-date on product knowledge and industry trends to provide accurate and informed responses to clients
  • Meet or exceed performance metrics and targets for client satisfaction and issue resolution
Requirements
  • Secondary (high) school graduation certificate
  • Experience in a customer-facing role, preferably in a business or consulting environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
  • Strong problem-solving and analytical skills
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including health, dental, and vision coverage
  • A generous retirement savings plan
  • Access to ongoing training and education programs


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