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Bilingual Program Lead
2 months ago
Cystic Fibrosis Canada / Fibrose kystique Canada is seeking a highly skilled and experienced Bilingual Program Lead - Healthcare and Community Relations to join our team. This is an exciting opportunity to make a meaningful impact in the lives of Canadians living with cystic fibrosis.
Key Responsibilities- Support the execution of Cystic Fibrosis Canada's strategic direction specific to healthcare and advocacy, including managing the organization's helpline for community information and support.
- Work with internal and external stakeholders to improve the lives and livelihoods of Canadians who live with CF, supporting them in accessing healthcare grounded in evidence-based best practices.
- Develop and implement Cystic Fibrosis Canada's healthcare strategic plan and program, including the planning and delivery of all healthcare program components, activities, and deliverables.
- Lead the project management of strategic projects, including the development of national standards of care, health and human resource guidelines, burden of disease project, mental health strategies, etc.
- Support clinician engagement through co-leading various discipline working groups (e.g., nursing, physiotherapy, etc.)
- Lead community/stakeholder engagement efforts (e.g., engaging with patients, families/caregivers, CF medical community)
- Assist with the standards and guidelines portfolio by leading various aspects of project management.
- Develop program reports, patient/caregiver resources, and clinician resources related to the healthcare portfolio.
- Manage healthcare inbox and work with internal and external stakeholders to respond to inquiries.
- Manage Cystic Fibrosis Canada's Helpline inbox and respond (in a timely manner) with empathy and warmth to requests from people living with cystic fibrosis and their caregivers.
- University undergraduate degree in Health/Life Sciences, Political Science, Public Policy, Public Affairs, Public Administration, or related field.
- Over 4 years of experience in community engagement with knowledge of stakeholder engagement best practices.
- Knowledge of adult learning and facilitation techniques.
- Knowledge of Canadian or provincial healthcare and/or hospital systems (preferred).
- Demonstrated success in effectively communicating advocacy initiatives and outcomes in ways that inspire and engage community members (preferred).
- Demonstrated experience in training and supporting volunteers and staff in the charitable sector (preferred).
- Over 3 years of experience with project coordination/management tools and processes, Professional Management Professional PMP (preferred).
- Experience managing multiple projects within the healthcare field and providing project management support to senior team leaders.
- Demonstrated understanding of clinical guidelines/quality standards development and implementation process (preferred).
- Experience in performing basic qualitative and quantitative data analyses (e.g., surveys/focus group results).
- Excellent communicator with outstanding written and verbal communication skills (French and English).
- Excellent relationship building, customer service, and problem-solving skills.
- Bilingual/French speaking.
- Collaborative, dynamic, and passionate work environment, with colleagues who are driven and motivated for this community.
- Flexible working schedule.
- Remote and hybrid work model offered.
