IT Support Specialist

1 month ago

Inuvik, Canada Webhorse Technologies Full time
Position Overview

We are seeking a dedicated Technical Support Analyst to join our team at Webhorse Technologies. This role is essential in ensuring seamless operations and providing exceptional support to our clients.

Job Details
  • Employment Type: Permanent
  • Language Requirement: English
  • Monthly Hours: 120 to 160 hours
Educational Background

The ideal candidate will possess a college diploma or a non-university certificate from a program lasting 1 to 2 years, or have equivalent professional experience.

Work Environment
  • Retailer or wholesaler of computer hardware or software
  • Startup organization
  • Consulting agency
  • General office setting
  • Private sector company
Key Responsibilities
  • Facilitate network access for users
  • Monitor and report on the performance of computer systems and networks
  • Assist users in resolving computer-related issues
  • Research and implement effective solutions
  • Provide training and advice to users
  • Maintain a detailed log of issues and resolutions
  • Oversee the work of technical support staff
  • Support business systems, networks, and internet services
  • Set up and configure equipment
  • Conduct web server backup and recovery tasks
  • Deliver excellent customer service
  • Manage incidents effectively
Supervisory Role

This position does not involve supervisory responsibilities.

Certifications

Possession of a Network+ Certification is preferred.

Technical Proficiency

The candidate should have knowledge in:

  • Android, iOS, MAC, Linux
  • Networking software and hardware
  • Networking security
  • Internet technologies
  • Server management
  • Desktop applications
  • File management software
  • Security applications
  • Word processing and spreadsheet software
  • Communication and project management tools
  • Operating systems including Mac OS, MS Office, and MS Windows
  • TCP/IP and wireless networking
Safety and Security

A criminal record check is required for this position.

Travel Requirements

The candidate should have their own transportation and be willing to travel and relocate as necessary. A valid driver's license is required, and travel expenses will be covered by the employer.

Work Conditions

Applicants should be prepared to work under pressure and possess good manual dexterity, attention to detail, and the ability to sit, bend, stand, and walk for extended periods.

Personal Attributes

The successful candidate will demonstrate:

  • Accuracy and attention to detail
  • Client-focused approach
  • Strong interpersonal skills
  • Initiative and sound judgment
  • Organizational skills
  • Team collaboration
  • Multitasking abilities
  • Effective time management
  • Honesty and integrity
  • Excellent oral and written communication skills
Experience

Prior experience in a similar role is considered an asset.

Compensation and Benefits
  • Financial Benefits: Bonus and stock options
  • Additional Benefits: Employer-sponsored learning and training, on-site housing options, team-building activities, and flexible work arrangements
Support Initiatives

Webhorse Technologies is committed to supporting newcomers, refugees, youths, veterans, and indigenous people through various programs, including settlement assistance, mentorship, and skill recognition.

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