Office Services Supervisor

1 month ago

Ottawa, Ontario, Canada Osler Full time

With a comprehensive network of offices across major cities, Osler, Hoskin & Harcourt is recognized as a premier business law firm in Canada, renowned for addressing challenges and delivering solutions promptly to our clients.

This role requires in-office presence, with standard working hours from 9 am to 5 pm, Monday to Friday.

Key Responsibilities

  • Oversees the mailroom, reception, and office services teams to ensure timely and professional completion of daily tasks, fostering a positive team environment through regular collaborative meetings.
  • Acts as the primary contact for office maintenance, including the management of repairs and the coordination of office relocations.
  • Leads the Hospitality team to ensure that Conference Centre operations align with firm standards, focusing on client experiences and administrative support.
  • Collaborates with the Senior Office Manager to manage office administration and staffing, including budgeting, invoicing, and health and safety initiatives.
  • Commits to maintaining high standards of hospitality and service, seeking feedback from stakeholders to enhance the overall experience.
  • Represents the Ottawa Office in engaging with national departments to share best practices and uphold the firm's collaborative values.
  • Coordinates special projects as necessary.

Education and Experience

A diploma from a Community College and a minimum of 3 years of relevant facilities experience, including supervisory roles. An equivalent combination of education and experience may be considered. Certification in Health and Safety or basic Human Resource training is advantageous.

Knowledge and Skills

  • Professional demeanor with a strong service orientation.
  • Excellent emotional intelligence in both verbal and written communication.
  • Strong organizational skills to manage multiple tasks effectively.
  • Understanding of office and business operations.
  • Basic budgeting and reconciliation knowledge.
  • Able to thrive in a fast-paced environment.
  • Proficient in reading, writing, and arithmetic.
  • Ability to work collaboratively within a local team.
  • Resourceful and effective in communication with national counterparts.
  • Familiarity with various computer applications.

To ensure the health and safety of all firm members and visitors, employment is contingent upon proof of full vaccination against COVID-19.

Accessibility and Accommodation

Osler is dedicated to creating a diverse and inclusive workplace and encourages applications from individuals with disabilities and diverse backgrounds. Accommodations are available upon request throughout the selection process.

Background and Reference Checks

All employment offers are conditional upon successful background and reference checks, including criminal record and credit checks, as well as verification of employment and education.

Application Process

If you possess the necessary qualifications and a commitment to exceptional customer service, we invite you to submit your application, including a cover letter and résumé.

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