Registration Services Coordinator
2 months ago
Job Summary:
The Registration Services Specialist plays a crucial role in the daily operations of the Office of the Registrar by serving and advising a large, diverse client base including current and prospective students, external stakeholders, and college staff.
Key Responsibilities:
- Process registrations for new and returning students of all student types, ensuring accurate and timely completion of registration records and student data within the Student Information System (SIS).
- Maintain the integrity of registration records and student data, adhering to audit of enrolment guidelines established by the Ministry of Colleges and Universities (MCU), as well as college policies, deadlines, and procedures.
- Manage one or more specific portfolios, assigned on a rotational basis, serving as the subject matter expert and key contact for inquiries from students, staff, and/or third parties.
- Deal with a large, diverse client base, often handling sensitive matters, and complex or escalated situations that were unable to reach resolution in other areas of the college.
- Respond to a high volume of complex registration inquiries from a broad range of stakeholders, ensuring courteous and accurate information and advice is provided on a variety of issues.
- Provide advising on admissions/registration policies and processes for all programs offered by the College.
- Other related duties as assigned.
Requirements:
- Three-year diploma or degree or equivalent from a recognized post-secondary institution in Business/Office Administration, Systems Analysis, Social Sciences or other related fields.
- Minimum three (3) years' recent experience processing complex and specialized information and providing guidance is required.
- Practical work experience in a busy, fast-paced, deadline-driven, computerized customer service environment working with a variety of clients from varying social, academic, economic and cultural backgrounds.
- Areas of expertise include knowledge of registrar's office, college, and Ministry policies related to registration and enrolment reporting; student advising; functional knowledge and experience with a Student Information System (SIS) is required.
- Experience working independently, and as a team member; organizing, prioritizing and problem-solving own work and dealing with sensitive and confidential information in compliance with related policies and the Freedom of Information and Protection of Personal Privacy Act (FIPPA).
- Advanced level experience using word processing, database and spreadsheet applications to produce a variety of correspondence, reports and presentations.
Skills and Attributes:
- Solid multi-tasking, prioritization, time-management, organization, and problem-solving skills.
- Strong attention to detail including solid analytical, research, and investigative skills is critical.
- Demonstrated communication, collaboration, interpersonal and teamwork skills at a professional level.
- Demonstrated commitment to uphold the College's priorities on diversity and equity.
About George Brown College:
George Brown College is a leading post-secondary institution in Toronto, Ontario, Canada. We offer a wide range of programs and services to students, including academic and career training, as well as community and industry partnerships.
As a college, we are committed to creating a welcoming and inclusive environment for all students, staff, and faculty. We strive to provide a high-quality education that prepares students for success in their chosen careers and in life.
We are proud to be a part of the Toronto community and are committed to making a positive impact on the city and its residents.
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