Hospital Registration Coordinator
3 weeks ago
Job Summary
The Hospital Registration Coordinator is responsible for the accurate and efficient scheduling and registration of all patients in the hospital ADT and Scheduling System.
Key Responsibilities
- Accurately and efficiently schedule and register patients in the hospital ADT and Scheduling System.
- Provide excellent customer service to patients and their families.
- Work effectively in a dynamic and fast-paced environment.
- Develop and maintain strong relationships with patients, families, and healthcare teams.
- Stay up-to-date with hospital policies and procedures.
Requirements
- Grade 12 or equivalent.
- Completion of Medical Office Administration or Patient Registration courses preferred.
- 2 years recent relevant registration, admitting and appointment scheduling experience required.
- Previous clerical experience in a hospital/medical environment preferred.
- Knowledge of hospital Admission, Discharge and Transfer (ADT) Systems preferred.
- Knowledge of patient scheduling systems preferred.
- Strong customer service skills and experience required.
- Demonstrated ability to multi-task and problem-solve.
- Demonstrated ability to accurately type a minimum of 35-45 wpm.
- Knowledge of medical terminology an asset.
- Flexibility to adapt to a dynamic work environment.
- Demonstrated proficiency in MS Office; Windows, Word, Excel and Outlook email.
- Call-Center or similar telephone customer service experience preferred.
- Evidence of ongoing education such as post-secondary courses, seminars, workshops, etc.
- Strong communication, interpersonal, and organizational skills.
- Demonstrated ability for attention to detail while providing high standards of accuracy and efficiency.
- Experience collecting and processing payments are preferred.
- Demonstrated ability to manage stressful situations with empathy.
- Good work and attendance record required.
Working at Michael Garron Hospital
At Michael Garron Hospital, we are committed to providing high-quality patient care and excellent service to our patients and their families. We are a dynamic and fast-paced environment that requires strong communication, interpersonal, and organizational skills. If you are a motivated and detail-oriented individual who is passionate about providing excellent patient care, we encourage you to apply for this exciting opportunity.
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