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Customer Service Branch Associate
2 months ago
This role is responsible for providing exceptional customer service and supporting the operations of our Automotive Branch. The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities- Prepare and complete orders for delivery or pickup according to schedule
- Load and unload products from deliveries
- Operate and maintain warehouse vehicles and equipment
- Assist in planning delivery schedule to optimize unit efficiency
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Process sales transactions accurately and consistent with policies and procedures
- Deliver products to the customer in a safe and timely manner
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Follow quality service standards and comply with procedures, rules and regulations
- Ensure that the stockroom is organized
- Comply with inventory control procedures and assist with bi-annual inventory review
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must have at least one (1) year of work experience in customer service, retail, or sales
- Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
- Have at least two (2) years of work experience in customer service, retail, or sales
- Have at least one (1) year of work experience using material handling equipment
- Have at least a High School diploma or GED
