Customer Service Associate

2 weeks ago

Regina, Saskatchewan, Canada Regina Public Library Full time

Job Summary:

Regina Public Library is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be the face of our library, providing exceptional customer service to patrons of all ages. You will be responsible for greeting customers, answering questions, and providing assistance with library resources and services.

Responsibilities:

1. Provide proactive customer-focused library services, ensuring the highest standards of customer service are met.

2. Listen to customer concerns and respond calmly and politely, effectively defusing conflict.

3. Show customers how to use technology throughout the library, including self-check outs, 3D printers, copiers, personal devices, and more.

4. Host library programs, library tours, and community events under the direction of a supervisor.

5. Perform readers' advisory, merchandising, "Ask a Librarian", and other customer services based on a demonstrated understanding of library collections and services.

6. Provide administrative support and assistance to the branch, including data entry, scheduling, and cash handling.

Qualifications:

1. Completion of grade 12.

2. Minimum of 2 years' recent experience in an environment where customer service is a core focus, preferably in a related field.

3. Demonstrated excellence in verbal and written communication skills, presentation skills, and public speaking skills.

4. Demonstrated ability to assist customers with the use of technology, devices, information resources, and various service applications and web-based platforms.

5. Experience in the use of Microsoft Office programs, web-based services, and other applications.

6. Strong interpersonal skills, conflict resolution skills, and the ability to work effectively with a variety of groups.

7. Strong customer service orientation and service record.

8. Ability to host engaging and enriching programs and activities, both in the Library and out in the community.

9. Ability to build and maintain positive relationships with the public, staff, and partners while working as a member of a team.

Regina Public Library is committed to an inclusive workplace that reflects the community that we serve. The Library welcomes applications from all qualified individuals.

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