Customer Service Representative
3 weeks ago
About Us
Ply Gem Canada is a leading manufacturer of exterior building materials, including windows, siding, and stone. We provide a comprehensive range of building products to residential builders, remodelers, and architects across North America.
Job Description
We are seeking a highly motivated Customer Service Representative to join our customer service/sales department. The successful candidate will be responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries.
Responsibilities
- Assist customers and sales reps with all inquiries regarding product, shipping, guidelines, warranty, etc.
- Daily processing of incoming orders in a timely manner.
- Handle order change and rush requests from dealers and sales teams.
- Continuous improvement in order management and instill questions and review processes/practices and make recommendations accordingly.
- Communicate with marketing and pricing departments regarding customer pricing issues.
- Responsible for servicing customers directly by telephone, mail, fax, or over the counter.
- Regularly communicate by telephone to sales staff, allied department, marketing department, and credit department on inquiries and to assist in facilitating orders for shipping and pick-up.
- Handling money re: cash sales, etc.
- Prepare daily schedule of orders and distribute to branch warehouse staff.
- Communicate with warehouse regarding shipping errors and discrepancies.
- Run weekly open order report and follow up on open orders with customers.
- Deal with any issues resulting from delivery, late shipment, shortages, damaged product.
- Prepare required paperwork for freight claims and arrange for appropriate credit and possible re-shipment resulting from damaged product on shipment.
- Maintain customer listing.
- Process credits/invoices for customers when required.
- Back up to other branch staff.
Qualifications
Education
- Completion of Grade 12 or GED.
Experience
- 1-2 years prior experience as a customer service representative/similar role.
Skills and Attributes
- Effective verbal and written communication skills.
- Computer literate; proficiency in using the Office Suite of products including (Word, Excel, and Outlook).
- Attention to detail in all areas of work.
- Good organizational, time management, and prioritization skills.
- Strong work ethic and positive team attitude.
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