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Program Delivery Specialist

2 months ago

Banff, Alberta, Canada Banff Centre for Arts and Creativity Full time
Program Delivery Specialist

Join the Banff Centre for Arts and Creativity team as a Program Delivery Specialist, where you will play a key role in the planning and execution of leadership programs. As a member of the Program Operations team, you will work closely with leadership area staff, program managers, and directors to ensure the successful delivery of programs.

Key Responsibilities
  • Collaborate with program managers and directors to provide logistical and administrative support for program-related events, including faculty and participant presentations, readings, open studios, performances, and other activities.
  • Work with all departments to assess leadership programs and special project needs, providing program delivery assessments and adjudication support.
  • Plan and execute day-to-day program delivery requirements, including digital and print materials, creative, cultural, or ceremonial sessions.
  • Oversee the setup and operation of technology, software, and digital platforms used for program delivery, ensuring alignment with programming intentions and Banff Centre policies and protocols.
  • Provide leadership to the coordinator team in realizing program delivery needs, including digital and print materials, and creative, cultural, or ceremonial sessions.
  • Work closely with program managers and directors to curate the faculty and participant experience in digital and on-campus workshops and learning spaces.
  • Plan, execute, and troubleshoot all setup requirements to achieve and maintain a high-quality experience.
  • Communicate and maintain program schedules, created by faculty, program managers, and directors, throughout programs.
  • Complete administrative tasks in service of program delivery, including sourcing, procurement, purchasing, payments, and financial reconciliation.
  • Prepare and process purchase orders, payments requests, cheque requisitions, petty cash vouchers, reimbursement, and expense claims, and A/R adjustments for program expenses.
  • Act as a key liaison with program participants, faculty, and special guests, and facilitate communication with other Banff Centre departments.
  • Provide exceptional customer service delivery and demonstrate the ability to find solutions to problems when dealing with internal or external clients, artists, participants, staff, special guests, and contractors.
  • Gather and communicate all details, including logistical and artist care requirements, via Group Resume Form (GRF) and Banquet Event Orders (BEOs) with all Banff Centre departments. Verify bedroom and venue bookings for assigned programs, notify program manager or director of any problems, and provide potential solutions where possible.
Qualifications and Educational Requirements
  • 5 or more years' experience in project or event production environments or related experience preferably in a post-secondary or client service environment.
  • Completion of a University degree in a related discipline such as Humanities, Arts Administration, or equivalent and transferrable experience.
  • Advanced InDesign and informational design skills.
  • Project/production scheduling skills are essential.
  • Demonstrated ability to work independently and collaboratively with teams, to lead by example, to problem-solve creatively.
  • Demonstrated experience working with a broad range of artist/participants and faculty.
  • Effective under pressure with the adaptability to shift priorities.
  • Proven project management skills with the capability to manage multiple projects.
  • Exceptional advanced organizational and time management skills.
  • High level of reliability and self-motivation.
  • Proficient with Microsoft Office Suite of products with advanced Excel skills.
  • Proficient in working in an electronic, online environment with many databases.
  • Familiar and competent with working in custom software programs and using internet and web-based communication methods.
  • Adept at new technologies, software applications, and digital platforms.
Special Requirements
  • This position is subject to a rotating schedule and will include evenings and weekends. This rotating schedule is dictated by programming and programming event activity.
Employment Terms and Benefits
  • In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 6-month probation period.
  • The annual salary for this position is between $61,464 and $64,521, depending on experience, based on working 40 hours per week.
  • The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
  • Benefits of working at Banff Centre include: Transitional staff housing options (based on availability) Professional development Employee Assistance Program Health care spending account Staff cafeteria and restaurant discounts Onsite fitness facility at a discounted rate – first month free for new staff