Journey Manager, Customer Experience Specialist
4 weeks ago
Autodesk is seeking a skilled Journey Manager to enhance our Experience Management Framework and improve the Customer Experience.
Key Responsibilities- Maintain and iterate Customer Journey Maps and Service Blueprints based on new insights and updates.
- Collaborate with Experience Designers and Researchers to govern and maintain the portfolio of maps.
- Gather journey analytics to identify moments of truth and opportunities for experience improvements.
- Work across teams to build and deliver a strategic roadmap of experience improvements.
- Validate existing customer journeys using design thinking methods and define gaps and opportunities.
- Be the expert and train users on best practices, procedures, and functionalities in the Journey Management tool.
- Partner with designers to lead and promote design thinking principles and collaborate across departments.
- 5+ years of experience in lifecycle management, Customer Experience Management, Business Process Analyst, Marketing Operations, or equivalent.
- Develop and systemize Customer Journey Maps and Service Blueprint portfolios.
- Experience in translating data into actionable insights and solutions.
- Experience using Journey Management Platforms like TheyDo.
Welcome to Autodesk, where we help innovators turn their ideas into reality. We take pride in our culture, which is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, leading to better outcomes for our customers.
-
Customer Experience Journey Manager
2 weeks ago
Toronto, Ontario, Canada Autodesk Full timeCustomer Experience Journey ManagerAt Autodesk, we're looking for a skilled Customer Experience Journey Manager to join our team. As a key member of our Experience Management Framework, you'll play a crucial role in evolving our customer experience and improving our Journey Management Platform.Key Responsibilities:Maintain and iterate Customer Journey Maps...
-
Customer Experience Journey Manager
3 weeks ago
Toronto, Ontario, Canada Autodesk Full timePosition OverviewAutodesk is seeking a skilled Journey Manager to evolve our Experience Management Framework and improve the Customer Experience.The Journey Manager will play a crucial role in expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. This individual will work closely with Autodesk design and product teams to...
-
Customer Experience Journey Manager
3 weeks ago
Toronto, Ontario, Canada Autodesk Full timePosition OverviewAutodesk is seeking a highly skilled Journey Manager to join our team and contribute to the evolution of our Experience Management Framework. This role is a key part of our Customer Experience team, responsible for expanding our portfolio of Customer Experience Journeys and Service Blueprints.Key ResponsibilitiesMaintain and iterate Customer...
-
Customer Experience Journey Manager
3 weeks ago
Toronto, Ontario, Canada Autodesk Full timePosition OverviewAutodesk is seeking a highly skilled Journey Manager to join our team and contribute to the evolution of our Experience Management Framework. This role is a key part of our Customer Experience team, responsible for expanding our portfolio of Customer Experience Journeys and Service Blueprints.Key ResponsibilitiesMaintain and iterate Customer...
-
Customer Experience Journey Manager
1 month ago
Toronto, Ontario, Canada Autodesk Full timePosition OverviewAutodesk is seeking a highly skilled Journey Manager to join our team and contribute to the evolution of our Experience Management Framework. This role is a key part of our efforts to improve the Customer Experience and drive business growth.Key ResponsibilitiesMaintain and iterate Customer Journey Maps and Service Blueprints based on new...
-
Customer Experience Journey Manager
1 month ago
Toronto, Ontario, Canada Autodesk Full timePosition OverviewAutodesk is seeking a highly skilled Journey Manager to join our team and contribute to the evolution of our Experience Management Framework. This role is a key part of our efforts to improve the Customer Experience and drive business growth.Key ResponsibilitiesMaintain and iterate Customer Journey Maps and Service Blueprints based on new...
-
Customer Experience Journey Manager
1 month ago
Toronto, Ontario, Canada Autodesk Full timePosition OverviewAutodesk is seeking a highly skilled Customer Experience Journey Manager to join our team. As a key member of our Experience Management Framework, you will play a critical role in evolving our customer experience strategy to drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and maintain Customer Journey Maps and...
-
Customer Experience Journey Manager
1 month ago
Toronto, Ontario, Canada Autodesk Full timePosition OverviewAutodesk is seeking a highly skilled Customer Experience Journey Manager to join our team. As a key member of our Experience Management Framework, you will play a critical role in evolving our customer experience strategy to drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and maintain Customer Journey Maps and...
-
Journey Manager
13 hours ago
Toronto, Ontario, Canada Autodesk Full timeCustomer Experience Journey StrategistPosition OverviewAutodesk is seeking a Customer Experience Journey Strategist to expand our Experience Management Framework, improving the Customer Experience. This role will work with design and product teams to govern, measure, and manage connected journeys through a Journey Management platform.Key...
-
Customer Experience Specialist
3 weeks ago
Toronto, Ontario, Canada Brand Momentum Full timePosition Overview:We are seeking a detail-oriented and reliable individual to conduct undercover evaluations of various businesses, including retail stores, restaurants, and service providers. As a Customer Experience Specialist, you will play a crucial role in helping our clients enhance their customer service and operational efficiency.Key...
-
Customer Experience Strategist
2 weeks ago
Toronto, Ontario, Canada Autodesk Full timeCustomer Experience StrategistAt Autodesk, we're looking for a talented Customer Experience Strategist to join our team. As a key member of our Experience Management Framework, you'll play a crucial role in evolving our Customer Experience. Your primary responsibility will be to expand our portfolio of Customer Experience Journeys and Service Blueprints....
-
Customer Experience Strategist
3 days ago
Toronto, Ontario, Canada Autodesk Full timeRole OverviewWe are seeking an experienced Customer Experience Strategist to join our team at Autodesk.The ideal candidate will have a deep understanding of customer journey mapping and experience design principles.Responsibilities will include maintaining and iterating customer journey maps and service blueprints, collaborating with experience designers and...
-
Director, Customer Journey Optimization
2 months ago
Old Toronto, Ontario, Canada President's Choice Bank Full timeJob DescriptionJob Title: Senior Manager, Lifecycle Marketing StrategistJob Summary:We are seeking a highly skilled Senior Manager, Lifecycle Marketing Strategist to join our team at President's Choice Bank. As a key member of our marketing team, you will be responsible for developing and implementing lifecycle marketing strategies to drive customer...
-
Director, Customer Journey Optimization
2 months ago
Old Toronto, Ontario, Canada President's Choice Bank Full timeJob DescriptionJob Title: Senior Manager, Lifecycle Marketing StrategistJob Summary:We are seeking a highly skilled Senior Manager, Lifecycle Marketing Strategist to join our team at President's Choice Bank. As a key member of our marketing team, you will be responsible for developing and implementing lifecycle marketing strategies to drive customer...
-
Middle Eastern Cuisine Specialist
2 weeks ago
Toronto, Ontario, Canada Manager] Full timeJob Title: Chef for Middle Eastern Food Recipe DevelopmentAbout the Role:We are seeking an experienced chef to join our team as a specialist in Middle Eastern cuisine. The ideal candidate will have extensive experience in cooking Middle Eastern BBQ and producing fresh pita bread.Responsibilities:Develop and implement new Middle Eastern recipesLead the...
-
Customer Experience Specialist
2 months ago
Toronto, Ontario, Canada CB Canada Full timeCustomer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team at CB Canada. As a key member of our organization, you will play a vital role in understanding customer needs, motivations, and emotions to strengthen their experiences across the organization.Key Responsibilities:Identify gaps in customer experience...
-
Customer Experience Specialist
2 months ago
Toronto, Ontario, Canada CB Canada Full timeCustomer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team at CB Canada. As a key member of our organization, you will play a vital role in understanding customer needs, motivations, and emotions to strengthen their experiences across the organization.Key Responsibilities:Identify gaps in customer experience...
-
Customer Experience Director
3 weeks ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a pioneering digital lender dedicated to simplifying the borrowing process for individuals across Canada. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and...
-
Customer Experience Specialist
2 months ago
Toronto, Ontario, Canada CB Canada Full timeCustomer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for understanding customer needs, motivations, and emotions, and applying this knowledge to strengthen customer experiences across the organization.Key Responsibilities:Use...
-
Customer Experience Specialist
2 months ago
Toronto, Ontario, Canada CB Canada Full timeCustomer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for understanding customer needs, motivations, and emotions, and applying this knowledge to strengthen customer experiences across the organization.Key Responsibilities:Use...