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Client Success Manager
2 months ago
Blackline Safety is seeking a highly skilled Client Success Manager to join our team in Calgary, Alberta. As a key member of our Client Success team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.
Key Responsibilities:
- Renewal and Retention: Renew customers' service contracts through our distribution networks, preparing renewal quotes and following through to completion.
- Account Management: Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long-term client retention and growth.
- Growth Opportunities: Identify and drive growth opportunities inside accounts, working with sales management to drive results.
- Business Reviews: Plan and execute annual, quarterly, and other types of business reviews to ensure customers derive optimum value from their Blackline solution.
- Customer Satisfaction: Demonstrate the ability to consistently apply techniques to engage, grow, and handle issues related to assigned customer accounts.
Requirements:
- Experience: Previous account management or sales professional experience in multi-million dollar product sales and/or service renewal or retention contracts.
- Education: Post-secondary degree in business or marketing is an asset.
- Skills: Proficient with the full MS Office suite, including Teams, Excel, and PowerPoint, and have an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application experience.
- Personal Qualities: Proven ability to work within a team structure, collaborate, and lead a team when called upon. Proven experience managing customer relationships with strong problem-solving abilities and a proactive approach to addressing client needs.
About Blackline Safety:
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives, and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer and consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.
