Client Success Manager
2 months ago
Rystad Energy is seeking a skilled professional to join our Calgary-based Sales & Marketing team as a Client Success Manager. This role is a critical part of our account team, responsible for growing and developing client relationships in the region.
Key Responsibilities- Develop strong customer advocates and become a trusted advisor to our clients.
- Jointly define success criteria with clients to best manage product adoption.
- Create and execute Engagement Plans to align with business needs and goals.
- Monitor client health, adoption metrics, and renewal metrics.
- Develop an understanding of Rystad Energy products and services to increase clients' adoption and expansion.
- Provide new client onboarding, including delivering engaging product demos.
- Discover opportunities for additional products and services.
- Collaborate with internal teams to resolve clients' technical/analytical needs.
- Partner with Account Managers to provide insights on client health.
- Provide client feedback to internal teams.
- Bachelor's degree required.
- Experience in growing client satisfaction, adoption, and retention is highly desired.
- Experience working with database products or SaaS is an advantage.
- Energy and/or Financial background is preferred.
- Experience in teams with multiple stakeholders.
- Ability to prioritize and multitask, excellent organizational skills.
- Excellent written and verbal communication skills.
- Analytical mindset.
- Microsoft Office skills (Word, Excel, and PowerPoint).
Rystad Energy is an independent Energy research and business intelligence company providing data, tools, analytics, and consultancy services to clients exposed to the energy industry. We have a range of global databases and research products for companies in the Oil & Gas, Oilfield Services, and Renewables sectors, as well as Investors, Investment Banks and Governments. We provide advisory services for our clients with capabilities across the Energy value chain.
Rystad Energy is a rapidly growing company providing the next generation analytical tools and advice for the industry. We combine a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement.
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