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Technical Support Specialist

2 months ago

Olds, Canada Sellphone Lab Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Sellphone Lab. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.

Key Responsibilities
  • Technical Support: Respond to and resolve technical issues related to computer systems, networks, and software.
  • User Assistance: Provide guidance and training to employees on the use of computer systems and software.
  • Problem-Solving: Analyze and resolve complex technical problems, often involving multiple systems and software.
  • Documentation: Maintain accurate records of technical issues and solutions, including a problems and solutions log.
  • Collaboration: Work closely with other technical support analysts to ensure seamless support to employees.
Additional Responsibilities
  • Support for Newcomers and Refugees: Provide technical support to newcomers and refugees, including setting up equipment and providing training on computer systems and software.
  • Language Support: Provide technical support in English, with the ability to communicate complex technical information in a clear and concise manner.
  • Work Schedule: Work a regular schedule of 30-40 hours per week, with flexibility to adapt to changing business needs.