Technical Support Specialist

3 weeks ago


Olds, Canada Sellphone Lab Full time

pbJobTitle:/bTechnicalSupportSpecialist/ppbJobSummary:/bWeareseekingahighlyskilledTechnicalSupportSpecialisttojoinourteamatSellphoneLab.AsaTechnicalSupportSpecialist,youwillberesponsibleforprovidingtechnicalassistancetoourcustomers,troubleshootingandresolvingtechnicalissues,andmaintainingahighlevelofcustomersatisfaction./ppbKeyResponsibilities:/b/pulliProvidetechnicalsupporttocustomersviaphone,email,andin-person/liliTroubleshootandresolvetechnicalissueswithcomputersystems,networks,andinternetconnectivity/liliConsultuserguides,technicalmanuals,andotherdocumentstoresearchandimplementsolutions/liliProvideadviceandtrainingtocustomersinresponsetoidentifieddifficulties/liliCollect,organize,andmaintainaproblemsandsolutionslogforusebyothertechnicalsupportanalysts/liliProvidebusinesssystems,network,andinternetsupporttocustomersinresponsetoidentifieddifficulties/liliSetupequipmentforemployeeuse,performingorensuringproperinstallationofcables,operatingsystems,orappropriatesoftware/liliPerformWeb-serverbackupandrecoveryoperations/li/ulpbRequirements:/b/pulli7monthstolessthan1yearofexperienceinatechnicalsupportrole/liliAbilitytoworkinafast-pacedenvironmentandprioritizetaskseffectively/liliExcellentcommunicationandproblem-solvingskills/liliAbilitytoworkindependentlyandaspartofateam/li/ulpbWorkingConditions:/b/pulliPermanentposition/lili30to40hoursperweek/liliEnglishlanguagerequired/li/ul



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