Help Desk Support Specialist

3 weeks ago


Olds, Canada Sellphone Lab Full time
Job Summary

Sellphone Lab is seeking a skilled Help Desk Technician to provide exceptional technical support to our users. As a key member of our team, you will be responsible for resolving technical issues, providing training, and maintaining a problems and solutions log.

Key Responsibilities
  • Technical Support: Report on the performance of computer systems and networks, respond to users experiencing difficulties with computers, and consult user guides and technical manuals to research and implement solutions.
  • Training and Advice: Provide advice and training to users in response to identified difficulties, and collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • System Maintenance: Set up equipment for employee use, perform or ensure proper installation of cables, operating systems, or appropriate software, and perform Web-server backup and recovery operations.
  • Support for Newcomers and Refugees: Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster, and provide business systems, network, and Internet support to users in response to identified difficulties.

Requirements
  • Education: College/CEGEP
  • Experience: 7 months to less than 1 year, or equivalent experience

Work Environment
  • Work Language: English
  • Hours: 30 to 40 hours per week

Work Term
  • Work Term: Permanent

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