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E-commerce Sales Growth Manager
2 months ago
As a Sales Success Manager-Hybrid at Moneris, you will be responsible for driving revenue growth, account retention, and client satisfaction for newly onboarded e-commerce merchants. This role is a key part of our National Sales Centre, working closely with our sales teams, website creation team, and other specialized sales teams.
Key Responsibilities:
- Manage new e-commerce merchants within the first 30-60 days to drive customer retention, revenue growth, and satisfaction achievement targets.
- Provide internal sales demos to customers as a website/restaurant SME (Subject Matter Expert).
- Upsell and cross-sell to enhance clients' solutions and drive value-added solutions.
- Grow revenues and seek opportunities to find new merchants through referral selling and campaign call outs.
- Provide excellent customer experience and manage customer attrition.
- Achieve CSAT (customer satisfaction score) targets.
- Utilize a consultative sales approach to consult with clients, ensuring they receive all applicable payment solutions for their business and uncover needs for our VAS solutions.
- Develop business relationships with SME clients to ensure a strong, long-standing relationship and regular account reviews with key stakeholders.
- Work with the RBC and BMO Partner teams and clients to drive e-commerce distribution.
- Provide thought leadership for merchants and our teams (e.g. sales, marketing, product, project).
We are looking for a highly motivated and experienced professional with a Bachelor's degree in Business, Commerce, Marketing, or a related field. Equivalent work experience may be considered a substitution. You should have 2+ years of experience in SaaS sales, success management, digital marketing, e-commerce, website development, or payments. Knowledge of sales reporting, tracking, and consultative selling processes is essential.
What We Offer
- Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA).
- RRSP matching & defined contribution pension plan.
- Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program.
- Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events, and a supportive workplace culture.
- A workplace committed to investing in Diversity, Equity, and Inclusion (DEI) through various initiatives including employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter.
- Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days).
