Sales Support Specialist

2 months ago

Toronto, Ontario, Canada Paramount Commerce Full time
About Paramount Commerce

We are a leading fintech company focused on simplifying payments in Canada. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

We are strategically positioning ourselves for global expansion, seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide.

Job Summary

We are seeking a Sales Support Specialist to join our Sales and Account Management team. In this role, you will be an integral part of the Account Management team that will assist with meetings, manage customer leads, and act as the main contact for merchants while coordinating with various teams.

Key Responsibilities
  • Lead Qualification and Conversion: Support the Account Management team by handling sales leads from qualification through to conversion.
  • Sales Meeting Coordination: Attend and coordinate sales meetings, including scheduling, note-taking, and follow-up on action items.
  • Follow-up and Support Tasks: Be responsible for any follow-ups and support tasks resulting from sales meetings.
  • Merchant Relationship Management: Serve as the main point of contact for both existing and prospective merchants, nurturing relationships to enhance client satisfaction.
  • New Business Development: Evaluate and pursue new business leads aiding in new business development for the company.
  • Merchant Satisfaction: Proactively manage merchant relationships and merchant satisfaction by handling service requests and reported issues from merchants.
  • Monthly Tasks: Complete monthly tasks including assessing, reviewing and communicating changes observed in merchant data metrics, volumes and fees with the Account Management team.
  • Collaboration: Collaborate with cross-functional teams such as Product, Marketing, Finance, Legal, and Compliance to streamline processes.
  • Underwriting and Onboarding: Assist with underwriting and onboarding activities for new merchants.
  • Sales Materials and CRM: Maintain and update sales materials, contact information, and CRM records.
  • Product Knowledge: Gain a deep understanding of Paramount Commerce's product offerings to provide effective support to merchants.
Requirements
  • Experience: Minimum of 2 years of relevant experience within e-commerce, online payments, B2B sales, or the online gaming industry.
  • Education: A post-secondary degree.
  • Skills: Strong planning, analytical, and problem-solving skills. Detail-oriented with excellent time management and organizational abilities. Ability to adapt quickly to change and work independently with minimal direction. A team player with a collaborative approach. Excellent listening, negotiation, communication and presentation skills. Proficiency in Excel and experience using and maintaining CRM systems.

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