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Guest Services Supervisor

2 months ago


Whistler, British Columbia, Canada Travel + Leisure Co Full time

Transforming Guest Experiences

At Travel + Leisure Co., we're dedicated to putting the world on vacation. As a Guest Services Supervisor, you'll play a pivotal role in delivering exceptional experiences for millions of travelers worldwide.

Your Key Responsibilities:

  • Lead daily front- and back-of-house operations to ensure seamless guest experiences.
  • Provide expert guidance on guest check-in and check-out procedures, analyzing reports to inform decision-making.
  • Maintain accurate room inventory and administer schedule adjustments to meet guest, associate, and financial requirements.
  • Develop and coach staff to deliver outstanding customer service, exceeding guest expectations.
  • Support customer service standards that directly communicate reservation flag information.

Your Qualifications:

  • Valid driver's license.
  • Demonstrated ability to work under pressure.
  • Basic leadership skills with ability to coach, mentor, and train staff.
  • Excellent verbal and written communication, as well as excellent hospitality service skills.
  • Working knowledge of various computer software programs, including property management systems.
  • Comprehension and literacy for analyzing reports.
  • 1 year of supervisory or management level experience.
  • 1 year of hotel, timeshare or hospitality service experience.

Compensation: The hourly rate for this role is $28.50.

Our Culture: At Travel + Leisure Co., we foster an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.