Director of Luxury Operations

2 weeks ago

Whistler, British Columbia, Canada Accor Full time
Director of Fairmont Gold

At Fairmont Chateau Whistler, we are seeking a seasoned hospitality professional to lead our Fairmont Gold department as Director. This is an exceptional opportunity to join our team and contribute to delivering unparalleled luxury experiences to our discerning guests.

Key Responsibilities:
  • Lead a high-performing team of Fairmont Gold staff to ensure seamless service delivery across all aspects of the department.
  • Develop and implement strategies to drive revenue growth, enhance guest satisfaction, and maintain operational excellence.
  • Collaborate with cross-functional teams, including Front Office, Housekeeping, and Culinary, to promote Fairmont Gold services and amenities.
  • Manage room inventory, including upgrades, up-sells, and special projects, to maximize revenue and guest satisfaction.
  • Develop and maintain relationships with key stakeholders, including guests, colleagues, and external partners.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
  • Minimum 3 years of experience in a senior leadership role in a 4-diamond hotel or equivalent.
  • Proven track record of delivering exceptional guest experiences and driving revenue growth.
  • Strong leadership and communication skills, with the ability to inspire and motivate a high-performing team.
  • Diploma or degree in Hospitality Management or related field is an asset.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Subsidized staff accommodation and meal plan.
  • Access to employee travel program and hotel leisure benefits.

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