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Director of Luxury Operations
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Whistler, British Columbia, Canada Accor Full timeJob Summary:The Director of Luxury Operations is responsible for ensuring the smooth and efficient operation of the Fairmont Gold department, consistently achieving exemplary guest service across all 94 rooms, check-in desk, and luxury lounge on the Fairmont Gold floor.Key Responsibilities:Lead the Fairmont Gold team to maintain service excellence across the...
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Director of Luxury Operations
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Whistler, British Columbia, Canada Accor Full timeJob Title: Director, Fairmont GoldAt Fairmont Chateau Whistler, we are seeking a highly skilled and experienced Director to lead our Fairmont Gold department. As a key member of our leadership team, you will be responsible for ensuring the smooth and efficient operation of our luxury VIP department, consistently delivering exceptional guest service across...
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Director of Luxury Operations
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Whistler, British Columbia, Canada Accor Full timeJob Title: Director, Fairmont GoldAt Fairmont Chateau Whistler, we are seeking a highly skilled and experienced Director to lead our Fairmont Gold department. As a key member of our leadership team, you will be responsible for ensuring the smooth and efficient operation of our luxury VIP department, consistently delivering exceptional guest service across...
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Director of Luxury Operations
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Whistler, British Columbia, Canada Accor Full timeJob Title: Director, Fairmont GoldAt Fairmont Chateau Whistler, we are seeking a highly skilled and experienced Director to lead our Fairmont Gold department. As a key member of our leadership team, you will be responsible for ensuring the smooth and efficient operation of our luxury VIP department, consistently delivering exceptional guest service across...
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Director of Luxury Operations
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Director of Luxury Operations
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Whistler, British Columbia, Canada Accor Full timeJob Title: Director, Fairmont GoldAt Fairmont Chateau Whistler, we are seeking a highly skilled and experienced Director to lead our Fairmont Gold department. As a key member of our hotel team, you will be responsible for ensuring the smooth and efficient operation of our luxury VIP department, consistently delivering exceptional guest service across all 94...
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Director of Luxury Operations
4 weeks ago
Whistler, British Columbia, Canada Accor Full timeJob Title: Director, Fairmont GoldAt Fairmont Chateau Whistler, we are seeking a highly skilled and experienced Director to lead our Fairmont Gold department. As a key member of our leadership team, you will be responsible for ensuring the smooth and efficient operation of our luxury VIP department, consistently delivering exceptional guest service across...
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Director of Luxury Operations
4 weeks ago
Whistler, British Columbia, Canada Accor Full timeJob Title: Director, Fairmont GoldAt Fairmont Chateau Whistler, we are seeking a highly skilled and experienced Director to lead our Fairmont Gold department. As a key member of our hotel team, you will be responsible for ensuring the smooth and efficient operation of our luxury VIP department, consistently delivering exceptional guest service across all 94...
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Director of Luxury Operations
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Whistler, British Columbia, Canada Accor Full timeJob Title: Director, Fairmont GoldAt Fairmont Chateau Whistler, we are seeking a highly skilled and experienced Director to lead our Fairmont Gold department. As a key member of our leadership team, you will be responsible for ensuring the smooth and efficient operation of our luxury VIP department, consistently delivering exceptional guest service across...
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Director of Luxury Operations
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Director of Luxury Operations
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Director of Luxury Services
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Whistler, British Columbia, Canada Accor Full timeJob Title: Director of Luxury ServicesJob Summary:The Director of Luxury Services is responsible for ensuring the smooth and efficient operation of the Fairmont Gold department, consistently achieving exemplary guest service across all 94 rooms, check-in desk, and luxury lounge on the Fairmont Gold floor.Key Responsibilities:Lead the Fairmont Gold team to...
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Director of Luxury Services
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Assistant Director, Talent
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Director of Luxury Operations
2 months ago
The Director of Fairmont Gold is a senior leadership position responsible for overseeing the smooth and efficient operation of the Fairmont Gold department. This role requires a high level of expertise in luxury hospitality and the ability to inspire a team to deliver exceptional guest experiences.
Key Responsibilities- Lead a team of Assistant Managers, Supervisors, Captains, and Attendants to maintain service excellence across the Fairmont Gold department.
- Review Fairmont Gold reservations to ensure all guest requests are met and exceeded.
- Control the Fairmont Gold room inventory, including upgrades, up sells, out of order rooms, sell outs, preventative maintenance, and special room projects.
- Build strong working relationships with the Front Office and Housekeeping departments to promote Fairmont Gold within the hotel.
- Collaborate with the Culinary Team to determine the Fairmont Gold Lounge menu, food cost, ordering, and presentation.
- Take ownership of all capital and special projects specific to Fairmont Gold.
- Create new initiatives to surprise and delight guests, providing a special touch expected when staying on Fairmont Gold.
- Maintain and provide clear, concise, and accurate information to guests about attractions, dining, special events, and other available services.
- Maintain and report deficiencies in the department and knowledge of all safety and emergency procedures.
- Supervise all contributing colleagues who provide services to the Fairmont Gold area to ensure that the appropriate service levels are provided and achieved at all times.
- Maintain financial accountability with labor costs and departmental expenses.
- Handle and resolve guest complaints, including follow-up in a timely manner and proper communication in the daily log.
- Previous experience managing a large hotel department for 3+ years.
- A minimum of 2 years in a 4-diamond hotel, with concierge experience an asset.
- Diploma or Degree in Hospitality Management is an asset.
- Must be able to inspire a team to achieve the ultimate luxury experience.
- Must have a proven record of exceeding guest expectations and commitment to guest service.
- Subsidized staff accommodation provided.
- Complimentary meal in our staff cafeteria per shift.
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Hotel leisure benefits including Golf/Ski passes.
