Dayforce Support Analyst

1 week ago

Toronto, Ontario, Canada Accor Full time
Job Description

We are seeking a highly skilled Dayforce Support Analyst to join our team at Accor. As a key member of our global HCM software platform support team, you will be responsible for analyzing, configuring, validating, and resolving issues related to our Dayforce by Ceridian system.

Key Responsibilities:
  • Assist Accor's hotels, residential properties, and other business sites with configuration enhancements or issues, including rules and policies related to scheduling, timekeeping, and payroll.
  • Liaise with key stakeholders, 3rd level support staff, and end-users to ensure the system operates at optimal levels of performance and availability.
  • Provide on-site training for the Workforce Management, People, Payroll, and other modules within Dayforce at locations across North America.
  • Understand and respond proactively to business needs as they apply to the usage and support of restricted systems and/or applications.
  • Track change requests and evaluate the need for system configuration changes.
  • Develop and maintain up-to-date training resources, tools, documented best practices, and workshops for back office, end-users, and system administrators.
  • Conduct regular audits on the Dayforce system and current configuration to ensure compliance with federal, state/provincial, local laws, and company policy.
Projects:
  • Provide support in planning, testing, and implementing application upgrades.
  • Work cross-functionally to facilitate the roll-out and deployment of additional interfaces or integrations.
  • Support Mergers and Acquisitions where system implementation is required.

This role will require approximately 10% travel.

Qualifications:
  • Hands-on experience supporting and maintaining Dayforce environments and applications.
  • 3-5 years' experience supporting an HCM/Payroll system.
  • Bilingual in both English and French preferred.
  • Strong analytical and problem-solving skills.
  • Ability to handle complex business problems within the context of technical solutions.
  • Ability to manage multiple tasks and support calls with minimal direction.
  • Experience using MS Excel to combine, integrate, and review data.
  • Experience using MS Teams and SharePoint to collaborate with other team members.
  • Exceptional time management and project management skills.
  • Ability to lead, collaborate, and work effectively within cross-functional teams.
  • Ability to simplify documentation and technical information for a larger non-technical audience.
  • Experience developing training guides, processes, and reference documents, as well as delivering training workshops, webinars, and other learning tools.
  • Excellent people skills with the ability to communicate easily and effectively in multiple media and to all levels of the corporate office and property sites.

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