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Sales Floor Experience Supervisor

3 months ago

Montreal, Quebec, Canada Sephora Full time

Position Overview:
The Sales Floor Experience Supervisor will be responsible for managing all retail departments within a designated Sephora location. This includes overseeing areas such as Beauty, Skincare, Fragrance, and Haircare. The role focuses on ensuring that the team effectively implements Sephora's sales strategies while delivering exceptional client service to meet and exceed company goals.

Key Responsibilities:
  • Client Engagement: Guarantee that all team members execute Sephora's sales approach effectively. Address client feedback promptly and collaborate with management to resolve any client-related concerns.
  • Innovation Adoption: Ensure that all team members are well-trained in the latest Client Interactive Technology.
  • Event Coordination: Assist in organizing in-store events, ensuring they align with store objectives and cater to client needs.
  • Performance Management: Monitor and provide coaching on performance issues within the assigned departments. Deliver timely feedback for improvement and engage in regular discussions with team members.
  • Business Acumen: Exhibit a strong understanding of the store's sales metrics and identify business opportunities.
Ideal Candidate Profile:
  • Possesses one to three years of experience in a comparable role within a similar retail environment.
  • Demonstrates excellent verbal and written communication skills, with the ability to influence stakeholders effectively.
  • Has a proven track record of building teams by identifying and nurturing talented leaders who can drive sales and enhance client service.
Benefits of Working at Sephora:
  • Collaborative Environment: Work alongside top industry talent, fostering a culture of excellence.
  • Employee Perks: Enjoy exclusive discounts, complimentary products, and special brand events.
  • Professional Development: Benefit from comprehensive training programs designed to support your career growth and personal goals.