Customer Service Supervisor

1 month ago


Vaughan, Ontario, Canada Planta Greenhouses Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Planta Greenhouses. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure that customer inquiries are resolved in a timely and professional manner.
  • Conduct performance reviews and provide coaching and development opportunities to team members.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Maintain accurate records of customer interactions and resolve customer complaints in a fair and timely manner.
  • Collaborate with other departments to ensure that customer needs are met and that customer service standards are maintained.
Requirements:
  • Secondary (high) school graduation certificate.
  • 2 years to less than 3 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications:
  • Post-secondary education in a related field.
  • Experience in a supervisory or leadership role.
  • Knowledge of MS Office and other software applications.
Work Environment:

Our customer service team works in a fast-paced environment with a large workload and tight deadlines. The ideal candidate will be able to work well under pressure and maintain a high level of productivity.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading company in the greenhouses industry.
How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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