Head of Product Readiness and Delivery

3 days ago

Burlington, Ontario, Canada State Street Full time
About the Role

We are seeking an experienced Head of Product Readiness and Delivery to lead our product side of major client onboarding initiatives. This role will require engaging multiple teams internally, coordinating with supporting vendors, and facing off with clients to manage deliverables.

Key Responsibilities
  • Platform Governance
    • Direct and manage process and structure of product delivery, including Jira approach, usage, and management.
    • Build, organize, and manage capacity planning and tracking of overall product portfolio.
    • Plan and build resource capacity and prioritization process, including engineering resources to deliver planned product roadmap.
    • Manage change management process.
    • Build and assist with change process across Alpha.
  • Project Governance and Delivery
    • Lead product engagement with larger client implementations, including sales, implementation, and hyper-care period in production.
    • Manage teams responsible for driving delivery of product commitments.
    • Work directly with product leads, PS leads, and engineering leads to ensure delivery timelines are understood and being met.
    • Build and drive weekly status reports internally and to clients.
    • Lead build sessions with product to review gap delivery.
    • Assist with getting required SDDs completed.
    • Interface directly with clients on engagements and work to manage expectations.
    • Assist with driving defect management and work with release teams to align with version, patches, or hot fixes.
    • Work with PS leads on aligning with their plans and ensuring necessary product tasks are accounted for.
    • Escalate issues to senior leadership and organize remediation from projects.
  • Platform Readiness
    • Ensure organizational readiness for large projects, including testing validation, SLA adherence, batch certification, performance and resilience, organizational readiness, systems and application readiness, overall support model, training, client requirements, and reporting.
  • E2E Readiness
    • Lead workstreams focused on E2E integrity.
    • E2E testing: environments, adherence, alignment with Alpha.
    • Establish E2E standardization of processes.
    • Define target operating model.
    • Build Jira reporting to enable seamless reporting to clients across the organization.
    • Customizations.
    • Establish E2E organizational model and manage ongoing requirements.
    • Evolve the customization process to leverage SDLC and stabilize the platform.
    • Define productization opportunities for customizations.
Requirements
  • Minimum bachelor's degree or equivalent.
  • Minimum 12+ years of financial services experience.
  • Proven institutional investment operations depth with subject matter expertise in one or more of the following core areas: transaction management, reconciliations, corporate actions, performance measurement and attribution, derivatives, bank loans, and collateral management.
  • Process re-engineering certifications and experience (Lean, Six Sigma Black Belt).
  • Professional consulting experience is a plus.
  • Proven leadership and program management skills.
  • Proven strong communication, interpersonal, decision-making, and negotiation skills.
  • Proven ability to work effectively on a global scale with all levels of management.
  • Ability to influence and work collaboratively across multiple (matrixed) organizations to reach common goals.
  • Organized with the ability to multi-task in a fast-paced environment.
  • PMO Certified a plus but not required.
About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading, and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance, and savings plans among other perks. You'll have access to flexible work programs to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees' diverse backgrounds, experience, and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program, and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at [Salary Range: $170,000 - $267,500 Annual]

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

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