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Global Head of Delivery and Implementation Services

2 months ago

Burlington, Ontario, Canada State Street Full time
Job Description

Job Title: Global Head of Delivery and Implementation Services

Job Summary:

We are seeking a highly experienced and skilled professional to lead our Global Delivery and Implementation Services team. As the Global Head of Delivery and Implementation Services, you will be responsible for managing a team of Regional Heads of Professional Services and their teams of consultants, ensuring the successful implementation of our Charles River Investment Management Solution.

Key Responsibilities:

  • Manage a team of Regional Heads of Professional Services and their teams of consultants, ensuring the successful implementation of our Charles River Investment Management Solution.
  • Work with sales and account management leadership to develop business through positioning and selling services for new and existing customers.
  • Oversee staff, including directors, senior implementation managers, product specialists, implementation managers, and consultants, to achieve implementation services group revenue goals and utilization targets.
  • Complete project reviews on a regularly scheduled basis, including reviewing implementation status and resolving implementation issues.
  • Work hands-on with clients as necessary to achieve successful, on-schedule, on-budget projects, as well as a high level of client satisfaction with implementation services.
  • Be ultimately responsible for the delivery of each implementation upon which staff participates.
  • Serve as a liaison to Sales, R&D (Product Management, Engineering, and QA) or other departments with needs or dependencies on services (and vice versa) to share expertise, escalate, champion/resolve issues, etc.
  • Continuously improve implementation practices and procedures, such as estimating, scoping, quality assurance reviews, methodologies, and reengineering, to deliver cost-effective and efficient deployments.
  • Ensure that all staff adheres to policies and procedures.
  • Present implementation methodology and procedures overview to prospects (on-site and/or remotely).
  • Prepare realistic estimates, assumption documents, and SOWs for delivery to prospects and where necessary for inclusion in customer contracts.

Requirements:

  • Bachelor's or Master's degree in a field such as Finance, Economics, Financial Engineering, Computer Science, Mathematical Finance, or another related field.
  • Experience managing a portfolio of clients and building senior-level relationships.
  • Ability to develop and manage cross-functional processes and project timelines.
  • Understanding of the implementation lifecycle and methodologies.
  • Proven ability to recommend and apply industry and technical best practices.

About Us:

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading, and investment management to institutional clients.

Inclusion, Diversity, and Social Responsibility:

We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We believe that our differences are a strength and that our unique perspectives and experiences are essential to our success.