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Senior Technical Support Specialist

2 months ago

PointeClaire, Quebec, Canada Future Electronics Full time
About the Role

The Senior Support Analyst will be responsible for providing technical support and management for all systems running the Windows operating system. This includes contributing to new projects and playing a functional role in mentoring other team members, while sharing off-hour support responsibilities.

Key Responsibilities
  • System Administration
    • Setup and configure mainly Windows Servers
    • Monitor and optimize system performance
    • Troubleshoot any issues related to system hardware, software, and networking
  • Collaboration and Support
    • Collaborates with L3 team to implement system updates for environment stability
    • Continuously review and report capacity status on all windows servers
    • Develop and document procedures for routine system administration
  • Security and Compliance
    • Performs daily security monitoring
    • Assist the Security team with planning and coordinating the implementation of security measures
  • Platform Management
    • Manage and support the following Microsoft Windows services:
    • File/Print/DFS
    • DHCP/DNS/Site GPOs
    • Exchange, ActiveSync
    • Active Directory
    • Various Application Servers
    • Microsoft Clustering
    • IIS and supporting web services (SSL, Load balancers)
  • Platform Support
    • Manage and support the following platforms:
    • VMWare
    • Citrix (XenApp, Netscaler)
    • Palo Alto
    • Anti-Virus
    • Archiving
  • Other Duties
    • Perform other duties as required