Client Care Specialist

3 weeks ago

Oakville, Ontario, Canada VCA Canada Full time

Client Care Specialist - Veterinary Reception

Location: Oakville, ON

At VCA Canada, we are seeking a dedicated Client Care Specialist to enhance our clinic's customer service experience. This casual role encompasses a variety of tasks that contribute to the smooth and effective daily functioning of our veterinary facility. Your main goal is to ensure that both our clients and their pets feel valued, cared for, and welcomed.

  • Foster a friendly and inviting atmosphere for our clients and their pets
  • Support veterinary personnel with various duties and treatments as needed
  • Manage a multiline phone system, efficiently tracking and scheduling appointments
  • Conduct follow-up calls to pet owners for future appointments and inquiries
  • Handle email communications with clients, referring veterinarians, and internal messages
  • Oversee the admission and discharge processes for pet patients
  • Process invoicing and billing; create estimates, obtain confirmations from pet owners, and handle payments
  • Coordinate appointment scheduling
  • Exhibit exceptional customer service skills, ensuring a comforting environment for all
  • Demonstrate strong organizational abilities
  • Maintain cleanliness in the reception area, pet holding areas, and communal spaces
  • Show eagerness to learn more about veterinary services, updated office procedures, and assist veterinary staff with various tasks

Benefits of Working with VCA Canada

By becoming part of our team, you will significantly impact the lives of pets and their families. With a vast network of hospitals across Canada, each location provides a unique experience, a sense of community, and a supportive culture of wellness and appreciation.

Some of the advantages you will receive include:

  • VCA Canada Student Loan RRSP Program – Inquire for details
  • Competitive compensation and benefits
  • Annual uniform allowance
  • Outstanding career development opportunities: there is potential for growth
  • RRSP Employer 5% Match Program – making saving for your future easier
  • Extensive online access to journals and textbooks at any time
  • Employee Assistance Program to support your health and wellbeing
  • Referral Bonus Rewards
  • Opportunities to contribute to your community through VCA initiatives
  • Generous discounts on personal pet care
  • Additional perks such as shopping discounts and wellness applications

VCA Canada’s Commitment

At VCA Canada, we view every animal as a cherished family member. We are dedicated to giving back to the communities we serve, exemplified through our national philanthropic initiative, Paw it Forward. For more information, please visit our website.

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