Veterinary Receptionist

2 months ago


Oakville, Ontario, Canada VCA Canada Full time

Veterinary Reception, Client Care

Location:

Mississauga-Oakville Veterinary Emergency Hospital is currently welcoming a full-time Veterinary Reception, Client Care representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated.

  • Create a warm and welcoming environment for our patients and pet parents.
  • Ability to answer a multiline phone system and track and schedule appointments effectively.
  • Placing outbound calls to pet parents for follow-up and future appointment bookings.
  • Respond and manage correspondence with clients, referring veterinarians, and internal office messages.
  • Admitting and discharging pet patients.
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments.
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas.
  • Willingsness to learn more regarding veterinary services, updated medical office procedures, and assisting the Veterinary staff with various tasks and treatments.
  • Previous customer service or front desk experience in hospitality is an asset.
  • No experience with animals, no problem, so long as you love pets.

What VCA Canada Offers

We are committed to providing a caring culture of Wellness and Appreciation. As a member of our team, you will have the opportunity to make a huge difference in the lives of pets and their families.

  • Flexible schedules.
  • Competitive wages and benefits.
  • VCA Canada Student Loan RRSP Program.
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship.
  • Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips.
  • Extensive online anytime-anywhere access to journals and textbooks.
  • Annual uniform allowance.
  • RRSP Employer 5% Match Program.
  • Exceptional career development: there is room to grow here.
  • Referral Bonus Rewards.
  • Opportunities to give back to your community through VCA initiatives.
  • Generous personal pet care discounts.
  • And extra perks like shopping discounts and cool wellness apps.


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