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Client Services Coordinator
3 months ago
Reporting to the Manager of Coordinated Access, the successful candidate will be an integral part of a dedicated professional team responsible for the following:
- Collaborating closely with the Central Intake program to assess new referrals and determine the most suitable management steps.
- Conducting standardized referral evaluations primarily through telephone communication, and occasionally via videoconference, utilizing a utilization management tool for level of care assessment in the fields of addictions and mental health.
- Effectively matching clients with appropriate resources based on assessment results, established criteria, and clinical judgment.
- Ensuring timely follow-up with clients and referrers to facilitate smooth navigation through the system.
- Participating in quality improvement initiatives aimed at enhancing the services provided by the organization.
- Performing additional responsibilities as assigned.
Required Qualifications
- A Bachelor's degree in a social service or healthcare-related field.
- Preferred: A regulated healthcare professional designation (e.g., Registered Nurse, Social Worker, Occupational Therapist).
- Must be a member in good standing with the relevant regulatory body.
- A minimum of 5 years of recent experience in delivering clinical services within the addictions and mental health sector.
- Demonstrated knowledge and experience in clinical assessment and care plan formulation.
- Comprehensive understanding of mental health, concurrent disorders, and addictions, including withdrawal management.
- Strong time management abilities and meticulous attention to detail, with a proven track record of navigating complex processes and adapting to rapid changes while maintaining a client-centered approach.
- Exceptional customer service skills, ensuring prompt responses to inquiries and appropriate follow-up to uphold exemplary patient experiences.
- Excellent interpersonal and communication skills, with a demonstrated ability to foster positive relationships with both internal and external stakeholders.
- Proven capability to work independently as well as collaboratively within a multidisciplinary team in a fast-paced environment.
- Advanced proficiency in Microsoft Office applications.
- Bilingualism (French) or proficiency in a second language is considered an asset.
- Familiarity with the various service systems in the region is advantageous.
- Knowledge of Meditech Expanse and/or Novari eReferral software is a plus.
Additional Information
Employment Status: Permanent Full-time
Work Schedule: Monday to Saturday, hours may vary based on operational needs.
Compensation: Competitive hourly rate based on experience.
Reference Code: REF825J
