Service Coordination Specialist

1 month ago

West Kelowna, British Columbia, Canada Mr. Rooter Full time

Overview: Are you seeking a fulfilling career that offers comprehensive training and development in a field with high demand? Look no further.

About Mr. Rooter Plumbing: We are dedicated to finding exceptional individuals to enhance our team.

The Role of a Dispatcher: Although you may not have considered dispatching as a career path, it is a well-compensated role that plays a vital part in providing essential plumbing services, especially during uncertain economic times. As a dispatch professional, your contributions will be significant.

No Experience Required: At Mr. Rooter Plumbing, prior dispatching experience or a college degree is not a prerequisite for joining our team. However, any relevant experience is certainly advantageous.

Training and Development: We will equip you with all the necessary knowledge and skills to thrive in this industry. In a short span, you will become a proficient dispatch professional.

Career Advancement: This position offers a pathway to develop advanced leadership skills and credentials, ensuring job security and opportunities for income growth.

Are You a Good Fit? This dispatcher role may not suit everyone. It requires hard work, but if you enjoy challenges, problem-solving, and assisting others, you might be the right candidate:

  • You enjoy engaging with people and will be a key communicator with service professionals and management.
  • You thrive in a collaborative environment, working alongside management and customer service teams to deliver exceptional experiences.
  • You possess patience and persistence, with a knack for explaining solutions and seeing tasks through to completion.
  • You are comfortable with technology and willing to learn various digital tools and software applications.
  • You embrace challenges and apply creative solutions to complex problems.
  • You value teamwork and contribute to a positive work atmosphere that promotes excellence.

Coaching and Support: At Mr. Rooter Plumbing, we prioritize employee development, providing daily training and coaching to help you grow in your career within the home service industry.

Key Responsibilities: Initially, you will partner with an experienced dispatcher to learn the essential skills required for the role. Once trained, you will play a crucial role in ensuring an excellent customer experience.

Your Duties Will Include:

  • Communicating effectively with management and service professionals to coordinate activities and ensure timely service delivery.
  • Adapting to a dynamic work environment, adjusting to changing priorities while maintaining focus on franchise goals.
  • Following established processes to manage customer interactions and service delivery efficiently.

Measuring Success: At Mr. Rooter Plumbing, we foster a collaborative and competitive environment, tracking performance metrics to celebrate achievements.

Success Metrics Include:

  • Providing effective solutions and educating customers on their options.
  • Ensuring quality workmanship and timely service.
  • Maintaining operational efficiency and minimizing waste.
  • Achieving high customer satisfaction through feedback and reviews.

Job Requirements:

  • Proficiency in computer usage.
  • Strong phone etiquette.
  • A positive attitude and reliability.

Employee Benefits:

  • Paid training to enhance your skills.
  • Access to advanced technology and software for efficient customer interactions.
  • RRSP match program.
  • Flexible scheduling options.

Compensation: The starting pay range for this position is $20.00 to $22.00 per hour, based on your relevant experience.

Conclusion: At Mr. Rooter Plumbing, we are committed to helping our team members build rewarding careers in the plumbing industry, from entry-level positions to leadership roles.

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